Articles

  Can I have my own custom error pages?

Yes you can create them right inside the control panel.

 Can I access MySQL remotely?

You cannot access MySQL remotely however we provide you with phpmyadmin software which can be...

 Can I add addon domains without changing the DNS first?

Unfortunately you cannot do that. With the way cpanel is setup currently you would need to...

 Can I change my cpanel user name?

We do not recommend it.. If you really need to do this, we will be forced to close the existing...

 Can I create my own .htaccess files?

Yes you can create them.

 Can I edit httpd conf file?

You can edit this file if you are hosted on a VPS /dedicated server with us.

 Can I install custom software on web servers?

Yes, you can, as long as they match the following requirements: OS: Linux; php 4.0 + and php...

 Can I use JSP on my site?

We do not support JSP on shared hosting servers due to its high resource requirements.

 Do you allow SSH access?

We support jailed shell which has its restrictions.   In order to get SSH access you need to...

 Do you back-up my website?

We back-up your data on separate hard drives on different servers which maintain the integrity...

 Do you offer shopping carts?

Yes we support various shopping cart software. You can install and operate any PHP + MYSQL based...

 Do you support frontpage?

Yes we do.

 Frontpage extensions do not work

Its always been a challenge for linux hosts to support frontpage. This is because the most...

 Is rewrite mode supported?

Yes, it is.

 Is there a limit on the Mail Box size?

The size of each mail box can be controlled by the customer, but it should not exceed the total...

 My site does not appear in the browser

Well. This is probably one of the most frequently asked support questions. Make sure:1. You have...

 What Operating System do you use on the servers?

We use CentOS Linux and FreeBSD on our web servers.

 What are the typical hardware specs of your servers?

We use scalable technology and our web server resources can be expanded as needed. Our minimum...

 What happens if you have hardware problems with the server?

Hardware problems can come about at any time. We try our best to fix the issues at hand when...

 What version of Apache do you use?

We use Apache/1.3.+ and 2 (Unix) however please note that the version written here is for...

 What version of PHP do you use?

We support both php 4.0 + and php 5+