Customer Experience

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Customer Service Specialists

  • Work closely with customers to be their non-technical contact, ensuring that their experience is world class.
  • Respond to all customer requests and requirements.
  • Proactively engage with customers to ensure that they understand that they chose the best web hosting company in the world.
  • 99% Uptime Guarantee & Domain TransferClosely partner with the all functions of the business to ensure a unified customer relationship and support environment.
  • Use the customer feedback to create a view of areas that need improvement.

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Linux System Admin Hosting

  • Front line support via live chat helpdesk and telephones.
  • Troubleshooting a variety of technical and nontechnical issues customers are having with their web hosting plans and services.
  • Taking ownership of issues from identification through resolution.
  • Performs miscellaneous job-related duties as assigned.

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Windows Administrator L1 & L2

  • Should have excellent communication skills and excellent customer interfacing skills.
  • Should have worked on minimum 5+ Windows Servers and Managing independently.
  • Excellent Knowledge and real time experience on Windows Server Monitoring.
  • Good Knowledge and real time experience on Managing & Troubleshooting DNS Server services issues.
  • Good Knowledge and real time experience on Managing & Troubleshooting Microsoft Windows Clusters.

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Cloud Administrator

  • Monitoring cloud infra by using tools & scripts.
  • Working with clients for their technical issues.
  • Good Hands-On experience on Windows & Linux OS
  • Dependable to be at work during assigned shifts and to complete work as
  • Good Experience on the Network, VLAN and Virtual Switches & Firewalls

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Technical Support Manager

  • Manage customer support level 1, level 2, and DBA resources
  • Continuously manage and review customer facing service levels and compliance with commitments, quality levels and KPI objectives
  • Ability to work effectively with internal departmental members and peers from other departments.
  • Excellent customer relation, facilitation and communication skills.
  • Develop processes and procedures based on client needs and best practices. Ensure that processes are followed and advise changes that would be beneficial

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