STORAGE ADMINISTRATOR
QUALIFICATION:
- University Degree or Diploma in IT.
- 1-3 years of IT industry experience.
- EMC certification – Associate level in: Cloud Architect (EMCCA), Storage Administrator (EMCSA), Platform Engineer (EMCPE), and/or Implementation Engineer (EMCIE); or equivalent work experience required.
- IBM certification –with a specialization for Tivoli Storage Manager such as: IBM Certified Associate, IBM Certified Deployment Professional, and/or IBM Certified Administrator; or equivalent work experience required.
- Other Storage vendor certifications will be taken into consideration.
STORAGE THEORY:
- Ability to troubleshoot IO performance problems.
- Ability to troubleshoot Backup failures.
- Understanding of Storage technologies used within the company.
- Basic production experience with.
- Cisco and Brocade FC switches.
- EMC and other storage Technologies.
- VPLEX.
- Data Domain.
- Understanding of FC, FCP, and 10 Gb Network infrastructure.
- Creating documentation, keeping existing one up to date.
- X-functional communication (Dev/PE/DBA) to streamline some of the existing processes and automation.
- Intermediate production experience with.
- Windows, Linux and ESXi in storage environment.
- TSM Storage Manager.
- Tivoli agent.
- Evault backups servers.
- Cristie BMR.
- Fabric zoning.
- LUN masking/mapping.
- Storage provisioning.
STORAGE HARDWARE:
- Experience with SAN units from: Dell.
- Experience with FC Switches from: Cisco, Brocade.
- Experience with Server hardware from: Dell (equivalent vendor is acceptable).
- Basic to intermediate to advanced experience with SANs from: EMC.
STORAGE OPERATIONS:
- Experience working in a multi-site storage environment.
- Basic CLI and GUI experience with Evault OS.
- Basic to intermediate configuration of storage hardware including SAN, Fiber Channel switches, and Backup Servers.
- Intermediate CLI and GUI experience with EMC OS, Brocade/Foundry OS, and Tivoli Storage Manager.
COMPUTER SYSTEMS:
- Basic knowledge of scripting via shell, perl, or other.
- Basic understanding of the concept of virtual machines.
- Basic to intermediate understanding of Unix based Operating System.
- Basic to intermediate understanding of Windows based Operation Systems.
- Intermediate knowledge of server side diagnostics and troubleshooting.
DESIRED SKILLS AND ABILITIES:
- High sense of professionalism and positive attitude.
- Excellent customer service skills.
- Excellent organization and follow-up skills.
- Excellent and effective communication and interaction skills, both with customers and team members.
- Self motivated to continuously learn and keep up with storage industry developments.
- High sense of ownership while seeing tasks through to completion.
- Properly articulate ideas, suggestions, and provide positive and constructive feedback.
- Manage and prioritize multiple activities and projects.
- Work independently, without direct supervision.
- Work effectively with all departments to achieve common goals.
- Positive “can do” attitude.
- Able to deal with difficult clients.
- Build relationships with our customers in order to understand and support their business needs.
KEY RESPONSIBILITIES :
- Identify and implement day-to-day process improvements.
- Verify that backups run successfully overnight.
- Resolve any outstanding missed and failed backups.
- Provision and deprovison backups agents.
- Implement exclusions.
- Reply to customer request via ticketing system.
- Provide backup reports to customers on request.
- TSM manager.
- TSM agent migrations and upgrades.
- Provision and deprovison SAN customers.
- Reply to customer request via ticketing system.
- Provide performance reports to customers on request.
- Installs and upgrades; SAN migrations.
- Daily focus between backups and storage is around 80 % time on backups and 20 % on SAN.
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